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GreenEggers Forum
Re:Well no more eggs for me.......

Expert Egger

Posts: 205

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Posted by: protecteur on 2012/04/06 08:23:43  

In Reply to: Re:Well no more eggs for me....... posted by MCR on 2012/04/06 08:02:08

I had issues with my egg last fall and got a hold of the Mothership here in canada! I had to fight over a week via emails and phone calls to get a warranteed replacement part! It took six week for my part to arrive in Halifax at a dealer!

I also own a Kamado Joe and had a cracked firebox and I contacted them and they sent me a knew one which I recieved within three days and delivered straight to my door.

I think BGE Canada has to get there act together because this really bad Public relations! Customer service and warranty should be a priorty! Keep a customer happy and sastified and he will be back and recomend friends to buy! Treat a customer like your doing you will lose customers and people will go with other grills!

This is probably why Kamado Joe's are selling like hot cakes in Canada due to there beyond excellent customer service!

I hope and pray that the BGE headquaters in the US do something with BGE canada enough is enough!

Prood owner of One Large BGE and One Large KJ!
Halifax, NS Canada
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